We built Vetter to make it easy to gather and contribute ideas with your company, team, or organization. Your privacy and security is our top priority. You can choose what to say and share with your members in Vetter, but we want you to know that no one outside of your team will be able to access that private and sensitive information.

Vetter IMS Corp. ("Vetter") owns and runs www.getvetter.com (the "Website"), through which it offers various services and software (the Website, services and software are referred to as the "Services").

Vetter respects the privacy of its users. This document explains how Vetter will use the information that you provide to us via the Services. Vetter may amend this Privacy Policy from time to time. If Vetter does so, the revised Privacy Policy will be posted on the Website.

INFORMATION COLLECTED

Information about You.

When you register for Vetter we may ask for information such as your name, company name, email address, credit card information. Vetter uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Information about Others.

When you provide contact information for other people through our Website you will need to submit that individual's personal email address. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your account.

Cookies

We collect cookies and other non-personally identifiable information about visitors to our site in aggregate form. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. It does not include any encrypted data such as Ideas, Comments, Ratings, Challenges etc. Please see our Cookie Policy for more details.

USE OF INFORMATION

The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested and if we disclose your personal information, we also require that those third parties we disclose it with to comply with adequate privacy, confidentiality and security standards), when we have your permission like applicable consent, or under the following circumstances:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  • We transfer information about you if Vetter is acquired by or merged with another company. In this event, Vetter will notify you before information about you is transferred and becomes subject to a different privacy policy.

Email addresses

Email addresses uploaded to the system for the purpose of sending invitations and email communication are owned solely by the customer. Vetter uses a 3rd party, SendGrid, to handle its transactional emails. SendGrid’s Privacy Policy can be found here: http://sendgrid.com/privacy.html Vetter will never share any information uploaded to the system with any 3rd parties.

Billing

We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Web Analytics

We use two 3rd party tracking services - Google Analytics and Facebook's Tracking Pixel, that uses cookies to track non-personally identifiable information about visitors to our site in aggregate form. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. It does not include any encrypted data such as Ideas, Comments, Ratings, Challenges etc.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

IP addresses are tied to personally identifiable information to identify the country of origin of the user. This information is used to facilitate the use of the service and our multi-lingual options.

YOUR RIGHTS

Under GDPR you have the right to access personal information that Vetter processes about you.
You can request from us information about:

  • The personal data we hold about you;
  • The categories of personal data concerned;
  • The purposes of the processing as per collected data;
  • Details to whom your personal data has/will be disclosed or criteria for disclosure;
  • How long we retain your personal data; and
  • If we did not collect the data directly from you, information about the source.

You may also request from us the following:

  • That we update any incomplete or inaccurate data about you;
  • That we provide your data in a portable way; and
  • That we delete your personal data in accordance with GDPR.

We only hold your accurate, complete and up-to-date personal information therefore we strongly encourage you to contact us for correcting our incomplete or inaccurate data about you.

You may request we action your rights by contacting us at Vetter IMS Ltd (Data Protection Team), Celbridge, Ireland or by emailing us at support@getvetter.com.

To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.

We regularly review all data supplied and obtained data so to delete which is not necessary or which is no longer needed.

DISCLOSURE

Vetter does not sell, trade, or rent personal identification information to others. Vetter may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service. It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, or as otherwise permitted or required by law.

STORAGE, USE OF YOUR IDEAS AND OTHER DATA

By using Vetter to gather and manage your ideas, you consent to the storage of your data on the Vetter application.

The Vetter app and its data are hosted/stored securely by Amazon Web Service (AWS) based on a valid Data Processing Agreement. AWS continually manages risk and undergoes recurring assessments to ensure compliance with industry standards and in a relation with applicable laws and regulations - such as per GDPR where AWS processes personal data only on documented instructions and in a line with the agreed Data Processing Agreement. Amazon’s AWS infrastructure is housed in Amazon-controlled data centers throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access. More information can be found at the AWS Security and Privacy Center: https://aws.amazon.com/security/

Access to Customer Data (such as Ideas, Challenges, Comments) is primarily by encrypted passwords which the Customer alone controls. The Hosted Service Provider is not provided with access to Customer Data.

Databases containing Customer Data are maintained by Vetter's technical support staff who have contractually undertaken to keep the Customer Data confidential and who are trained to follow documented procedures for the protection of Customer Data privacy. Vetter's technical support staff may access Customer Data using Vetter controlled and documented circumstances which include customer technical support requests, return of Customer Data upon termination of service, or as ordered by a Court of competent jurisdiction.

Customer Data remains the property and responsibility of the Customer. Upon termination of service, Vetter will return the Customer Data to the Customer at no charge. Data collected through Vetter accounts is owned solely by the customer/owner of that account.

DATA RETENTION

We shall only retain your accurate, complete and up to date information as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

INTERNATIONAL TRANSFERS

We are a global company and we process information in many countries therefore your personal information may be transferred to our third party providers located around the world. We will take steps to ensure the necessary level of protection for these transfers and in compliance with applicable laws and regulations.

SECURITY

Vetter adopted appropriate technical and organisational processing practices - which are being regularly reviewed - including staff training and awareness to protect our users' information and prevent unauthorized access, alteration, disclosure or destruction of your personal information which is located on our secure servers and appropriately encrypted.

CHILDREN’s PRIVACY

Our Services are not intended for use by children under the age of 13. Vetter does not knowingly collect personal information from children. If you believe that your child or any child is using our Service, please contact us.

CHANGES

Vetter may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address on your Vetter account or by placing a prominent notice on our site.

QUESTIONS

If you would like to get in touch with us or if you have any question, concerns or complaints related this Privacy Policy, please contact us via support@getvetter.com or write to us:

Vetter IMS Ltd
Celbridge
Ireland

Organizations around the world gathering and implementing Ideas, week after week....

"We wanted something easy to run and Vetter fits the bill"

Healther Saunders; ECITB Product Dev. Manager

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