A list of ideas you could submit right now

by Duncan

Sometimes it's tricky to get started submitting ideas. We've seen this many times and so we've create a list of different types of ideas to inspire you and get you thinking.

You could even copy the ideas, tweak them a bit and submit them. It's up to you!

  • Set the printers to (by default) print both sides

  • Send SMS notifications to customers instead of mailing out paper letters

  • Add phone-charging stations to waiting rooms to make waiting more pleasant

  • Show photos of recently installed and commissioned machines on the TV screens to show employees ‘the end product in action’

  • Use customer testimonials (and photos if they are willing) in our advertising

  • SMS notifications for drivers when truck-loads are ready to go

  • Add a picnic table outside so that staff can sometimes gather and eat outside

  • Create a register of foreign-language speaking colleagues who can be asked to help if a customer doesn't speak English

  • By default, first try a video-call before sending a technician out to a customer

  • Reducing duplication on the forms our customers fill out

  • Healthy snacks - add some to the vending machines

  • Record webinars and make them available to those that can't attend

  • Automatic lighting - lights turn off automatically when there is no movement

  • Use simple fans to reduce air-con bills and energy-usage

  • Ask customers if they would prefer an online meeting to in-person

Over time we'll grow this list and would love to hear your contributions too!

Photo by Nejc Soklič on Unsplash

"We wanted an online suggestion box that's easy to run and Vetter fits the bill"

Heather Saunders; ECITB Product Dev. Platform Manager

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